Refunder Blunder, Part 50

, , | Right | January 4, 2021

I work at a pop-up shop that sells leggings, blankets, scarves, and other cozy things. We don’t do refunds or returns, only exchanges; we emphasize that at the end of each purchase and we have a sign at the register.

This lady comes in and wants to do an exchange. She had bought her stuff previously at $20 and now our sale is $15. When doing an exchange, we match the price of the new item to the old one so the total would be $0.

Customer: “Hi, I’d like to do an exchange!”

Me: “Okay, no problem. I’ll let you take a look around and you can see what you’d like to exchange for.”

She comes back with two blankets.

Customer: “How much will I get back?”

Me: “Unfortunately, because we are exchange only, I will have to match the price of the blankets to the price of the items when you bought them.”

Customer: “So, I won’t get any money back?”

Me: “No, that would be considered a refund and we don’t do those here.”

Customer: “So, I won’t get them for $15?”

Me: “As I said before, it is considered a refund, and I am not allowed to give it to you for $15 as an exchange. You are more than welcome to purchase them at $15 if you’d like.”

Customer: “Are you sure?”

Me: “Yes, I’m sure.”

Customer: “So, I can’t get money back?”

Me: “No, because that is considered a refund and we don’t do that here.”

Customer: “Are you sure?”

At that point, I just did her exchange and she left.

Related:
Refunder Blunder, Part 49
Refunder Blunder, Part 48
Refunder Blunder, Part 47
Refunder Blunder, Part 46
Refunder Blunder, Part 45

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