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Refunder Blunder, Part 48

, , , | Right | November 28, 2020

I work at a discount retailer that sells brand-name items for a fraction of the cost. Our store is set up so there is a double set of automatic doors to get in and out. When opening in the morning, the doors are kept turned off and the egress doors are unlocked so employees can manually open the door and ring a doorbell next to the inner set of doors so that a manager can come and let the employees in.

I have just arrived for my shift half an hour before the store opens and am waiting for a manager to let me in. As I am waiting, a middle-aged woman holding a plastic bag comes up and tries to open the outer doors that are still locked.

Customer: “Hey, why won’t these doors open? Let me in!”

Me: “Sorry, ma’am, but we don’t open for another half-hour.”

I point to the sign with the store hours.

Customer: “You got in. How did you get in? I need to do some shopping and a return; let me in!”

Me: “Ma’am, I work here, and we don’t open for another half hour.”

Just then, my manager arrives to open the door for me and sees the woman trying to open our doors. He lets me in and goes out to talk to the woman. I go to punch in, and when I come back to start loading the registers for the morning, I do not see the woman anywhere, so I go about my duties as normal.

Just after I finish putting the money in the first register, I hear the doorbell and look up to see the same woman from earlier standing in our vestibule. I page my manager on the store’s phone system and let him know it is the customer from earlier and not an employee ringing the doorbell. My manager asks me to tell her to wait outside until we open. I go over to the door and do what my manager asked.

Customer: “I saw him let you in! You have to let me in; I’ve got a return to do!”

Me: “Ma’am, we don’t open for another twenty minutes. You need to wait outside and my manager will unlock the doors when we open. You can’t wait in the vestibule.”

Customer: “How dare you?! I demand you let me in at once and get me your manager!”

Me: “My manager is the one who asked me to tell you to wait outside. Please wait outside until we open and I’ll be happy to do your return once the store is open. I have my duties to attend to and cannot unlock the doors before then. Please wait outside.”

I go back to the front registers to finish setting up, and I can hear the woman knocking on the glass doors and yelling at me. I page my manager and let him know what is happening and he says he will take care of it.

He goes to talk to the woman, and when he comes back, he tells me to call the police if the woman tries to come in again. Approximately five minutes before we open, I hear knocking on our front windows and turn to see the woman standing outside — thankfully not in our vestibule anymore — knocking on the windows and flipping me off. I turn to pick up the phone to call the police, but when I turn back, the woman is gone. I call the police anyway and tell them what has happened, including that the woman is now gone. They say they will send someone to check the parking lot but there is not much they can do if she is outside now and leaves.

When we open the store, the woman is nowhere to be seen, and at the end of my shift several hours later, I see her walking in. She gets in the return line and I am the cashier who ends up helping her.

Customer: “Well, I guess I can finally do my return now!”

She places her bag on the counter and pulls out a shirt with a tag and receipt for another store, which is owned by the same company but is its own separate store. I am impressed that I’m able to keep my face from breaking into a s***-eating grin as I say:

Me: “Sorry, ma’am, but that tag and receipt are for [Other Store] just down the road. You’ll have to go there to return them.”

The woman looked at me, then her receipt and tag, back to me, and finally to the big sign that says the name of our store on the wall above our registers. With a look that could curdle milk, she snatched her things off the counter and stomped out of the store.

Refunder Blunder, Part 47
Refunder Blunder, Part 46
Refunder Blunder, Part 45
Refunder Blunder, Part 44
Refunder Blunder, Part 43

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