Refunder Blunder, Part 47

, , , , , , | Right | October 23, 2020

I’m a manager. An upset customer calls the store complaining about how she didn’t get the advertised price on some soda.

Me: “Thank you for calling [Store]. This is [My Name] speaking. How may I help you?”

Customer: *Screaming* “You charged me too much for the sodas I bought!”

Me: “My apologies. Which sodas were they? I’ll go look to see if the sales signs were correct.”

Customer: “They were the [Popular Soda Brand]. The sign said they were supposed to be three cases for $8!”

Me: “That is correct; how much were you charged?” 

Customer: “I was charged over $17; that’s way too much.”

Me: “That is way more than you should’ve been charged. Did you purchase anything else?

Customer: *Yelling louder* “No, I just purchased the six cases and I want a refund.”

I realize she purchased six cases, and that would be $16 plus tax which would be over $17.

Me: “You purchased six cases at three cases for $8, so your price after taxes would come up to $17.32. The amount you were charged would be the correct amount.”

Customer: “Well, I don’t think it’s correct! It should be closer to $12, and I think I should be refunded the difference.”

I no longer want to deal with her.

Me: “Okay, I can give you the refund. We’re open for another two hours; you can come in anytime before then with your receipt.”

Customer: “I’m not coming in there just to get my money.”

Me: “Unfortunately, we are unable to do a card refund over the phone due to policy.”

Customer: “You need to give me my refund now or I’m calling the police!”

Me: “Oh, my apologies. Let me magically transfer your money back to your account without a receipt or your card.”

Customer: “Finally, thank you.”

I realize she doesn’t understand sarcasm.

Me: “I was joking. I can’t do that. I don’t even know your name.”

The customer hung up.

Related:
Refunder Blunder, Part 46
Refunder Blunder, Part 45
Refunder Blunder, Part 44
Refunder Blunder, Part 43
Refunder Blunder, Part 42

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