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Refunder Blunder, Part 41

, , , | Right | September 14, 2018

(I am working the returns desk on a busy shift. Our company’s return policy has recently changed and we can no longer do any refunds, exchanges, or store credits without a proof of purchase, and we can only do returns within 30 days.)

Customer: “I need to return this shirt; it doesn’t fit.”

Me: “Certainly, ma’am. May I see your receipt?”

Customer: *throws receipt at me* “Be quick about it. I’m in a hurry.”

(I notice her receipt is two days outside the return policy. Our system occasionally allows the return, so I try to scan it, anyway, but sure enough, it pops up, “Receipt date limit exceeded.”)

Me: “I’m sorry, ma’am, but you’re a few days past the return window. I will be unable to give you a refund on this item.”

Customer: “But it doesn’t fit! I can use this! Just give me a store credit, then!”

Me: “I’m sorry, ma’am, but the system does not allow a return outside the date. I can’t even do a store credit or exchange.”

Customer: “This is f****** ridiculous! Manager! NOW!”

(I radio my manager, who arrives and, upon hearing the situation, repeats exactly what I have told the customer.)

Customer: “I shop here all the time! You’re really going to lose a customer over two days and $20?!”

Manager: “Ma’am, that’s how the system is. We can’t override it even if we want to.”

Customer: “I am never coming back! Your store is s***! I hope you go out of business!” *she storms out*

(The next customer shakes his head.)

Customer #2: “Most people would return the item as soon as they realize it doesn’t fit…” *hands me his receipt* “Can I return these shoes? They’re too big for my son.”

(I smile and complete his return with no issue.)

Customer #2: “I’m sure you’ll lose sleep over the couple hundred dollars she spends here in a year.”

Me: “I’ll try not to, sir.”

Refunder Blunder, Part 40
Refunder Blunder, Part 39
Refunder Blunder, Part 38

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