Refunder Blunder, Part 32

, , , , , | Right | December 13, 2017

(I work behind the customer service desk at a supermarket chain. I get a lot of annoying or bizarre returns that I have to process, but this one is particularly memorable. An older woman storms up to the desk to return a single pint of blueberries, claiming that she actually bought two.)

Customer: “I want to return these. I just bought these today, and I went through both cartons, and they were all bad!”

Me: “All right, do you have your receipt?”

Customer: “No, I don’t. I bought them today. They were buy-one-get-one-free.”

Me: “Since you don’t have a receipt, it’ll have to be store credit. Is that okay?”

Customer: “Well, I don’t have much of a choice, now, do I?”

(I just sort of laugh awkwardly at her snotty comment and ring in the blueberries. The refund comes to $4.99. I scan a gift card and hand it to her.)

Me: Okay, here you go. You have $4.99 on that.”

Customer: “$4.99?! Where’s my double?! I can’t believe I wasted my gas coming here!”

(She stomped off after flinging the receipt on the counter. There was no way she would have gotten a $9.98 return because she only brought back one container and didn’t have the receipt. They were “buy-one-get-one-free,” anyway. A refund of “free” is nothing.)

Related:
Refunder Blunder, Part 31
Refunder Blunder, Part 30
Refunder Blunder, Part 29

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