Refunder Blunder, Part 3

(I am working near the registers, but I am not currently on register. Our return policy is printed on every receipt in clear, bold lettering.)

Customer: “Hey, I wanna return this CD and get all my money back.”

Me: “Sure thing, just let me call someone over and they can help you out.”

(I call my manager over to do the return and I go back to work.)

Customer: “They had better give me all my money back, or I’ll cause trouble.”

Manager: “What can I do for you today?”

Customer: “I wanna return this CD and get all my money back. Here is the receipt.”

Manager: “Alright, everything looks okay; can I see the item you want to return?”

(The customer hands over an unwrapped CD case.)

Manager: “I’m sorry, but I can only give you a refund on unopened merchandise. If the disk wasn’t playing I can replace it for you though.”

Customer: “No, you’re gonna give me all my money back, or I’m gonna file a lawsuit.”

Manager: “Go ahead and file a lawsuit. I don’t care. The return policy is on the receipt, and clearly says items must be unopened in their original packaging in order to be returned for a refund.”

Customer: “No, it doesn’t say that. Where does it say that?” *looks at his receipt* “D***.” *walks out*