Refunder Blunder, Part 28

Customer: “I’d like to get a refund on a card. It’s blank. I wanted it to say ‘happy birthday’ inside it.”

(I decide not to mention that she could just write it in herself.)

Me: “Okay, I can do that. Do you have the receipt?”

Customer: “Yes, it’s here.”

Me: “So… do you have the card?”

Customer: “No, I’ve posted it.”

(There is a long pause while I look at her, wondering if she’s joking. Eventually I realise she’s not.)

Me: “In that case, I’m sorry, but I can’t give you a refund on an item you no longer have. You need to bring it back.”

Customer: “Really? Are you serious? But I didn’t want it, so I should get my money back.”

(She gave up eventually, wandered off, and started complaining loudly to her friend about the ‘terrible service’.)