Refunder Blunder, Part 27

| Right | December 28, 2016

(I’m a cashier at a department store. It’s after Christmas, so we’re mostly getting returns, if anything. We also do price adjustments on it if a customer bought it before it was marked down.)

Customer: “Hi, I just wanted to do an adjustment for this top I bought.”

Me: “Sure, no problem.” *scans receipt*

Me: “Oh, looks like it’s too late to do an adjustment on it. You can only change it within 14 days of buying it. I’m sorry about that.”

Customer: “That’s within 14 days!”

Me: “It says here that it’s from October.”

Customer: “Hmm… okay. How about you return the item, and then I’ll repurchase it!”

Me: “Oh, I’m sure that’ll work.”

(She stands, staring at me.)

Customer: “Aren’t you gonna do the return?”

Me: “Uh… well, to process the return, I would need the item you’re returning.”

Customer: “But I’m going to repurchase it.”

Me: “Yes… but I still need to perform the return as I would any other return, regardless of whether you’re buying it again.”

Customer: “No, no, no. I was going to return it and THEN buy it again so I get the new price!”

Me: “I would need the actual item to process both the return and the purchase.”

Customer: “Why do you need it?”

 

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