Refunder Blunder, Part 25

Customer: “I bought this flash drive a few months ago and it doesn’t work in my computer!”

(The customer had the receipt and the packaging for it still, so I decided to give her store credit.)

Me: “Okay, I can return it for you, but since it’s over our return policy, I can only give you store credit.”

Customer: “That’s fine; I’m going to get a new one anyway.”

Me: “Okay, great.”

(I start the return on the defective flash drive and then go to put it in its respective cupboard.)

Customer: “What are you doing?”

Me: “Um, I’m putting it in the defective items cupboard.”

Customer: “No, I’ll need that back.”

Me: “But I’m giving you store credit for it.”

Customer: “Yes and I’m going to buy a new flash drive with it, but I need that back.”

Me: “I can’t give you money for it if you’re keeping it.”

Customer: “But it doesn’t work!”

Me: “Then why do you want it?”

Customer: “Because it works on my work computer!”

Me: “Oh… that’s strange.”

Customer: “Well, I can’t let you take it.”

Me: “Then I can’t give you store credit for it.”