Refund Of Limitations

, , , , | Right | August 9, 2018

(I am working the customer service desk on a slow night at a popular baby store.)

Me: “Hi! Welcome to [Baby Store]! Do you need help finding anything today?”

Customer: “Yes, I’d like to return this.”

(The customer brings around a baby swing.)

Me: “I don’t recall seeing this product on our floor. Let me see if it came from us.”

(I scan it and it says the UPC is not found.)

Me: “Sorry, ma’am, it looks like this didn’t come from us.”

Customer: “Well, this is your shipping label, and I need to return this.”

Me: “Okay. When was it purchased and do you have a receipt?”

Customer: “No, I don’t have a receipt! I purchased it seven years ago, and need to return it.”

Me: “Unfortunately, ma’am, this product has been out of our computer system for so long that it doesn’t recognize the UPC as an item from our store. Your best bet would be selling it on eBay to at least get some money out of it.”

Customer: “This is ridiculous! I would like to speak to your manager.”

(I call my manager up, and she tells her the exact same thing I did. The lady grabs her swing and swears she’s never coming back. The look on my manager’s face is priceless.)

Manager: “She kept that thing for seven years and thought she could just return it? Some people.”

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