Recoup The Coupon

| Right | October 27, 2016

(I work at a pet store and all coupons must be printed to be used in store. There is even a little note taped to the checkout table.)

Customer: “Hi, I have a bunch of coupons on my phone I would like to use.”

Me: “I’m sorry; I can’t accept any coupons unless they are printed.”

Customer: “What? But I’ve always done this. They let me do it at the other pet store!”

Me: “Uh, let me get my manger.”

Manager: “What seems to be the problem, sir?”

Customer: “Since when can’t I use coupons from my phone?! This is ridiculous.”

Manager: “Sorry, sir, it’s our store policy; we can’t accept them.”

(The customer begins cursing at my manager and eventually says:)

Customer: “BY LAW YOU HAVE TO ACCEPT THESE COUPONS! THEY HAVE YOUR LOGO ON THEM!”

Me: “By law we reserve the right to refuse service to anyone. So you can either buy the dog food or leave.*

(He eventually left but not without yelling a few choice words.)

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