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Receipting Back A Decent Dose Of Karma

| Right | February 26, 2015

(I am working the register when I am approached by a mother, daughter, and grandmother with a return, which happens to be a $140 coat.)

Me: “Oh, I see you have a return. Was there anything wrong with the coat?”

Mother: “No, her uncle bought it for her and she doesn’t like it.”

Me: “All right, I’ll just need to see the receipt.”

Daughter: “I wasn’t given a receipt when I got it.”

Me: “Okay, not a problem. However, I will need to see some form of ID and I can only return it for the current sale price.”

Mother: “Okay, that’s no big deal.”

(I enter all of the required information, scan the item and am ready to complete the transaction.)

Me: “You’ll be getting back $84.80. Did you want a copy of the receipt sent to your email?”

Mother: “What? No, the coat was $140. That can’t be right.”

Me: “Like I said ma’am, the coat is currently on sale and that’s the price I can return it for.”

(The grandmother decides to chime in.)

Grandmother: “Listen here, you little s***. My son paid $140 for that coat; now we want a full refund. My granddaughter shouldn’t be punished for your god-d*** incompetence.”

Me: “Ma’am, I’m sorry but there is nothing I can do without the receipt.”

(After being cussed out by the entire family, the girl, without even looking, promptly reaches into her purse and pulls out the receipt. I scan it and the return comes out to $84.80.)

Me: “Once again, you’ll be getting back $84.80, and would you like a copy of your attitude sent to your email?”

(The family quickly grabbed the coat and hustled out of the store.)

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