Reasons Why Instructions Are A Million Pages Long
I am testing instructions with a focus group on installing and using a new program, back in the day when these things came on a couple of floppy disks.
One user was getting very frustrated with their machine, trying to stick in the second floppy disk.
User: “It’s broken! The machine is broken!”
His second disk was looking extra floppy by now! I checked out the disk drive; the first floppy was still in there. I ejected it.
Me: “You have to remove the first floppy before putting in the second one.”
User: “It doesn’t say that on your instruction sheet. How was I supposed to know?”
Related:
Reasons Why Small Print Is A Million Pages Long, Part 2
Reasons Why Small Print Is A Million Pages Long
Question of the Week
Have you ever served a bad customer who got what they deserved?
