Reason For Refund Holds Water
Customer: “I’d like to return this hat; it didn’t meet my expectations.”
Me: “I’m sorry, but I can’t return this for you. The hat is wet.”
Customer: “I wouldn’t call it wet. That’s a bit presumptuous of you, isn’t it?”
Me: “I don’t think it is. It’s wet.”
Customer: “And where does it say in your returns policy that all items must be dry?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
