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REALLY Malicious Compliance

, , , , , , | Right | September 3, 2020

My father owns a check-cashing business in the 1970s, and my wife and I both help out at times. One afternoon, my wife is working the only open window. A woman comes to the window.

Woman: “You’re not going to cash my check, you b****!”

Normally, cursing at the employees will get you sent away. [Wife] is somewhat taken aback but decides to see what she can do. She answers the woman back in the same tone.

Wife: “How do you know I’m not going to cash your check? Give me that check!”

The woman hands her the check.

Wife: “Now give me your ID.”

The woman hands over her ID.

Wife: “I’m going to show you what I think of you! I’m going to cash your check! Sign here on the back!”

The woman picks up the check, signs, and hands it back again.

At this point, my father, who has been sitting in the back of the shop adding up yesterday’s accounts, notices the volume and comes up.

Father: “Is anything wrong?”

Wife: “No, nothing’s wrong.”

The customer agrees. [Wife] counts out the correct amount of money.

Wife: “There! See, I told you I could cash your check!”

The woman looks relieved.

Woman: “Thank you, I’ve had a really bad day and I guess I was just in a horrible mood when I came in. I feel so much better now.”

She smiled and went away. Another satisfied customer.

Question of the Week

Has a customer ever tried to cross you and lived to regret it? What happened?

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