Real Time Printing

, , , , , | Working | September 5, 2019

(I work in the IT department in the office. An employee calls me to have a look at an issue she is having. She tells me the printer isn’t working, and she thinks it might need more ink. The following conversation happens when I arrive at her desk.)

Coworker: “There’s something wrong with the printer. It won’t let me change the page.” 

Me: *a little confused* “Can you show me what you mean?”

Coworker: “See, this one I could change before I got it out.” *shows me a printed page she had sitting in the printer tray* “But the printer isn’t letting me change this one.” *pulls up another Word Doc that is locked for editing*

Me: “I can fix that. Can I just sit for a moment?”

(A few clicks and she’s good to go.)

Coworker: “Oh, good. Thank you. I was worried that the printer was just too full, or it needed more ink before I made a change.”

Me: *still a little confused* “Nope, your printer is fine. And you’re all set now.” 

(As I was walking back to my desk it occurred to me what she meant. I think she believed that every document she sees on her computer screen has a corresponding physical page in her printer, and editing a Doc means the printer changes the page as she does so. Clicking “print” is just how she gets the page out.)

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