Reading Signs Should Be A Walk In The Car Park

, , , , , | Right | November 30, 2017

(My shopping centre is in an area where many customers feel very entitled, and we have just changed the pricing structure for all-day parking. It should also be noted that for all-day workers, we have cheaper deals in other car parks around the center that work out to be less than half than what the all-day payment is. I get this call over the intercom from one of the payment machines. )

Me: “Hello, can I help you?”

Caller: “Yes, I’d like to know when you changed your price for all-day parking?”

Me: “The signs went up last night, so you would have read them on your way into the car park today.”

Caller: “I saw no such thing. Why did you not inform me of the change?”

Me: “Sir, we had signs up at all entry points and pay machines this morning as well as the new price structure at the entries to the car parks. If you had read any of those very visible signs you would have seen that the price had gone up.”

Caller: “But why didn’t you tell me? I demand that I pay the original price.”

Me: “Sir, we can’t inform every patron of the car park that this has happened, which is why we put signs up in visible locations around the parking area, including entries and pay machines.”

Caller: “Well, you should have told me! I refuse to pay the new price.”

Me: “Sir, if that is what you want to do, then go ahead, but I must warn you that if you don’t pay for your parking then you can’t get your car out of the parking lot.”

Caller: “I will pay [original amount], but I will not pay [new amount]. You can’t keep my car in here; it is against the law!”

Me: “Actually, sir, part of the terms and conditions that you agree to upon entering our parking structure is that you will pay for however long you have stayed in our car park. If you don’t want to pay that much for all-day parking, there are cheaper options in other car parks.”

Caller: “But those car parks are further away from my office. Wait… You expect me to read those signs at the entry?”

Me: “Yes, sir, as they are the legal agreement that you are entering into upon entering our car park. I understand that those car parks may be further away from your office, but this car park is for those who are doing their groceries and is mostly a short stay car park.”

Caller: “That is ridiculous; you still should have told me about the change.”

Me: “I’m terribly sorry, sir; I will make a note of it for next time we change anything in our car parks. Please pay for your ticket and have a great day.”

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