Read Her Lips
(I am scanning a customer’s order when I notice she is buying a $30 lip-gloss that is also being given away with a magazine).
Me: “Miss, if you’d like to buy [Magazine] for $7.20, you get this exact lip-gloss free inside.”
Customer: “But I don’t want the magazine. I just want the lip-gloss.”
Me: “I understand, but even if you give the magazine away, you still get the lip-gloss for $7.20 and save $22.80.”
Customer: “Do I look like a charity? I’m not going to give away a $7 magazine. Haven’t you heard of saving money?”
Me: “Well, yes, what I’m saying is you can save money by buying the magazine–”
Customer: “Stop trying to rip me off and scan my lip-gloss!”
(I ring up her lip-gloss for $30 and she storms off. The next customer puts the same magazine on the counter.)
Next Customer: “I don’t want it either, but I have half a brain.”
Question of the Week
Have you ever served a bad customer who got what they deserved?