Reached The Cap Of Stupidity
I’m walking through the beauty section when a woman approaches me.
Customer: “Excuse me. I’m looking for one of those caps you use to highlight hair, like at a salon?”
Me: “Hmm… I’m not sure we have those. Let me check.”
I lead the customer to the hair dye section and look, but I only find a highlighting kit that comes with the cap and bright blue dye.
Me: “It looks like this has one in it.”
Customer: “I don’t want blue hair!”
Me: “Maybe you could get the kit along with the color you want? I’m sorry we don’t have the caps separately.”
Customer: “I’ll think about it. Thanks for your help.”
Me: “No problem!”
I walk away, and later, I’m at the register when the same customer comes up and puts a box of hair dye and a highlighting cap wrapped in plastic on the counter. The plastic has no label or barcode.
Me: “Oh, you found one. Were there others with labels on them, so I can ring it up?”
Customer: “I took it from the box.”
Me: “I’m sorry, which box?”
Customer: “The one you showed me!”
Me: “You mean you took it from the kit?”
Customer: “Yeah, I just wanted the cap.”
Me: “I’m sorry, ma’am, but you have to buy the full kit. I can’t sell just the cap.”
Customer: “Why not?!”
Me: “It’s not priced separately, and we couldn’t sell the kit without this cap, either.”
Customer: “That’s stupid!”
The customer left without buying anything, and I found the kit she’d opened hidden behind other boxes of dye.
Question of the Week
Have you ever served a bad customer who got what they deserved?