Reach Out And Touch Someone’s Nerve
Me: *on the phone* “Good morning. [My Name] speaking.”
Customer: “I need to speak to a computer technician.”
Me: “I’m sorry, but nobody’s in right now. We don’t open for another twenty minutes or so. Did you want to try calling back in about half an hour?”
Customer: “No.”
Me: “Um… okay. Can I take a message for them to call you back?”
Customer: “No! I called NOW, so I want to talk to a computer technician NOW!”
Me: “…but there’s nobody in to take your call.”
Customer: “I need to speak with your manager.”
Me: “Uh, why?”
Customer: *angry* “I’M GOING TO GET YOU FIRED BECAUSE YOU MADE ME THINK YOU WERE OPEN BY ANSWERING YOUR F****** PHONE!”
Me: “So… you would’ve been happier if nobody answered?”
Customer: “OH, YOU KNOW WHAT I MEANT!”
Me: “I think I do. Bye now!” *click*
Question of the Week
Have you ever met a customer who thought the world revolved around them?
