Re-Ink Needs A Rethink
Me: “Good morning, how can I help you out?”
Caller: “I need ink.”
Me: “What type of printer do you have?”
Caller: “Inkjet.”
Me: “I need to know the model. It should be on the front of the printer.”
Caller: “It’s a laptop.”
Me: “That’s the computer. I need to know what kind of printer you have.”
Caller: “What do you mean?”
Me: “The printer should be near the laptop. It is where you insert the paper.”
Caller: “I don’t have that.”
Me: “You need a printer in order to print.”
Caller: “But my computer says it can print. There is even a key for it.”
Me: “All computers have the ability to print if you have a printer connected to them.”
Caller: “Does this mean you don’t have the ink I need?”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
