Razor Sharp Rewards

| CA, USA | Right | September 29, 2016

(I work at an auto parts store. Just like any retail store, we get plenty of returns a day, and it’s our job to verify that the return is valid and make sure parts are not used. A customer comes in to return a roll of window tint.)

Customer: “Hi, I would like to make this return. I didn’t need it after all.”

Me: “Okay, I’ll be happy to do that.” *starts opening package to make sure everything is there*

Customer: “Oh, don’t worry. I didn’t open it.”

Me: “Sorry, sir, just have to make sure.”

(While checking I noticed that the roll has already been cut and there is less than half left over.)

Me: “Sorry, sir, I won’t be able to do this return. The product has been used.”

Customer: “What do you mean? It’s complete!”

Me: *walk over to the aisle to get new package for comparison* “You see, sir, it’s less than half.”

Customer: “Fine, throw it away! I’m never coming here again. At [Other Main Auto Parts Store], they always return what I buy! Better yet!” *starts ripping apart the roll of tint, trying to cause a scene*

Me: “Here, sir, I have a razor you can use. It will probably be easier to cut it with.”

Customer: *takes razor angrily and cuts the roll* “And here’s your rewards card! I won’t need it since I’m never coming here again!” *starts to try to tear the card apart*

Me: “Here, you can still use the razor!”

(The customer stormed out angrily! Funny thing was, a few months later, he came back to the store to buy something. When he was paying I asked for his rewards card and he said he threw it away because last time some girl didn’t wanna do his return! He said he’s sure she got fired because he hasn’t seen her since!  I guess he didn’t recognize me.)

1 Thumbs
928
VOTES