Raze-ing Hell

, , | Right | August 1, 2018

(I have a long line at the registers. A seemingly pleasant woman comes up to the counter and wants help accessing the razor blades, which are in cases where you have to press a button to have them dispensed. They get stuck all the time.)

Female Customer: “Could you come help me with the razor blades? The machine is stuck.”

Me: “I have to stay by the register now, but I will call my manager to come assist you. It may be a couple of minutes, ma’am, because he is currently coordinating a delivery.”

(I reach for the phone to page the manager when one of our regular customers approaches the counter.)

Regular Customer: “That happens all the time. I can try to help you fix it if you want; I’ve done it before”.

Female Customer: “Sure. I’m in a rush so I don’t want to wait for the manager.” *to me* “Miss, is that all right?”

(Since I know this regular customer well and he does know how to fix the machines, I tell her sure, put the phone down without paging the manager, and return to the checkout line. About 15 minutes later she storms up to the counter with a box of razor blades, no longer pleasant to say the least.)

Female Customer: *screaming* “YOU IDIOT! WHY DIDN’T YOU CALL THE MANAGER? IT TOOK THAT DOLT 15 MINUTES TO GET THE MACHINE FIXED, AND I AM IN A RUSH!”

Me: *completely taken aback* “I’m sorry, ma’am. I thought [Regular Customer] was helping you and you did not need the manager. I truly apologize for the misunderstanding.”

Female Customer: “APOLOGY NOT ACCEPTED, A**HOLE!”

(She then opened the box of blades, threw them at me, and ran out of the store. I was actually quite frightened as one of the blades landed very near my eye. She later called to complain about me and try to get me fired. Luckily, my boss banned her from coming back.)

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