Rates Are Rising The Mood Is Dropping

, , | Right | October 10, 2018

(We have a special rate for stays that are a week or more in our hotel. However, if the guest changes their stay, they no longer get the special rate. Most guests understand this completely, but every once in a while…)

Old Man: “I’d like to check in. However, I’m not sure if I’m going to stay for the entire week.”

Me: “That’s fine. But I warn you that the rate will go higher if you change your stay.”

Old Man: “What?!”

Me: “I’m sorry, but—”

Old Man: *interrupts, pulling out paper* “Where does it say that? You robbers are trying to trick me with your bait-and-switches!”

Me: “Is that the reservation?” *points to where* “You see, it says so right here, in this fine print.”

Old Man: *reading* “‘If you change your stay… then the hotel reserves the right to make changes to your rate…’ Gad durn it. It still isn’t right! I want your manager!”

(I get the manager who, after learning what’s the matter, repeats what I’ve said. I think the old man, seeing that those are the rules, will finally understand, but no, he gets even MADDER.)

Old Man: *yelling* “YOU SCAMMERS ARE TRYING TO BAIT AND SWITCH ME! I SHOULD BE ABLE TO CHECK OUT WHENEVER I WANT! IF YOU DON’T GIVE ME MY SPECIAL RATE, THEN I’M GOING TO THE HOTEL NEXT DOOR!”

Manager: “Fine.”

(He stormed off. Little did he know that we own that hotel, too!)

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