Rated ‘M’ For Mother
Me: “Hello! How may I help you today?”
Customer: “My son wants this game and I’d like to know how appropriate it is for a nine-year-old.”
(I grab the game and point to the M rating on the back.)
Me: “It’s rated ‘M’ for [long list of reasons] and is definitely not intended for minors.”
Customer: “All right, one second.”
(The customer, obviously annoyed, steps back and talks on her cell phone for a couple of minutes before coming back to the counter.)
Customer: “My son says the game doesn’t have all those things, so I’m going to go ahead and get it.”