Racking Up The Problems

, , , , | Working | June 26, 2017

(I am working at a chain clothing store. A few times a year, a woman comes in and buys several thousand dollars worth of clothing to sell in her own shop in Lebanon. As our company does not sell overseas, and she spends a lot of money, my manager has no problem with this. I am ringing her up, and having dealt with her before, have brought out an empty rack for her to hang the clothes on, which is now completely full from her purchases.)

Me: *taking clothes off the rack as I ring* “So, looks like you’ve got a good haul this time!”

Customer: “Yes, you had a good selection of dresses this trip. My customers will be very happy!”

(At that moment, I look up and see the district manager coming towards me.)

Me: “Morning, [District Manager]!”

(She smiles, then suddenly frowns at me, clearly displeased with something. She passes me to go to her office in the back, saying nothing. The customer and I look at each other.)

Customer: “Who was that?”

Me: “That was the district manager. She’s usually a lot friendlier than that.”

(It suddenly dawns on me that the District Manager never actually gave us permission to sell clothing to people planning to sell it overseas, and I begin to wonder if I’m in trouble. I also realize I’m out of shopping bags, meaning I have to go into the back to get more, which is right next to her office. I excuse myself and go out back. The District Manager is waiting for me.)

District Manager: “[My Name], I didn’t want to say anything since you were with a customer, but you’ve been here for almost two years. You should really know better.”

Me: “I’m sorry. I thought it was fine. [Manager] has never had a problem with it, and she spends so much money—”

District Manager: “Wait, what?”

Me: “I mean, we don’t have an overseas market, so I figured it wasn’t an issue if she sold them at her own store in Lebanon, since we wouldn’t be competing.”

District Manager: “[My Name], I’m talking about the rack. You know I don’t want you bringing out racks of clothing to put out if there are customers.”

Me: *realizing* “Oh! No, those are my customer’s purchases! I brought out an empty rack for her to put her stuff on, since the first time she came here we ended up with a pile on the counter so big it spilled onto the floor.”

District Manager: *surprised* “She’s buying all that?”

Me: “Yeah. She buys a ton of clothes here to sell at her own shop overseas. I’ve got a few other customers that do the same thing.”

District Manager: “I didn’t know people did that.”

(I go back out and finish ringing up my customer, both of us relieved. After I help take her dozen or so bags to her car, I bring the empty rack into the back and knock on the office door.)

Me: “Finished ringing her up.”

District Manager: “How much did it all come to?”

Me: “With the coupons she had, roughly $2,700.”

District Manager: “Yeah, you’re getting a commendation for that sale. And if corporate has a problem with it, it’s their own fault leaving an untapped market. Just don’t bring any more clothing racks out.”

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