Racism Tops Everything
(I am working in a small deli. We have a few “signature” sandwiches that are listed with the ingredients — meats, cheese, veggies, sauces — but customers can also make their own; there is a limit on how many toppings they can get. There are three people in line. The first two, both Caucasian, order a signature sandwich and the third, Asian, makes their own. I am Caucasian and I’m making the sandwiches; my coworker, who is Indian, is taking the orders.)
Me: *to the first two customers* “Would both of you like everything on your [Signature Sandwich]?”
Customer #1: “That sounds good, but could you add mayo?”
Customer #2: “Everything with ranch on mine.”
(I finish wrapping theirs while my coworker rings them out.)
Me: *to [Customer #3]* “What toppings would you like on yours?”
Customer #3: “Everything.”
Me: “Your sandwich doesn’t come with toppings; I need to know what you want.”
Customer #3: “I want everything. Everything. All of what you have there.”
Me: “I can’t give you everything. I’m only allowed to give you four toppings of your choice. I just need to know what they are.”
Customer #3: *to coworker* “Why won’t she give me everything on my sandwich? She gave those other two everything on theirs.”
Coworker: “Oh, they both got [Signature Sandwich], which comes with set toppings. You have to tell her what toppings you want.”
Customer #3: “Oh, I understand. I just want lettuce and pickles, then.”
(I finish her sandwich and hand it to her with a forced grin. As I turn away, I hear this little gem.)
Customer #3: “I didn’t know they had ordered specials. I thought she was just racist.”
(After she left, my coworker burst into laughter and I had to excuse myself to the back to fume. I called my district manager and explained what had happened because I was floored at being accused of being racist over sandwich toppings. My manager was legitimately confused because she knows me and my husband… who is Asian. For the record, I don’t agree with our topping limit policy, but I get paid to follow it. I’m not going to lose my job over a few slices of tomato.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.