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Quotation Device

, , , , | Right | April 3, 2018

(My company manufactures office furniture, and I field a lot of questions from customers who have been browsing our website. We have online distributors, but we also sell direct to the end user, so prices are shown on the website. We still get calls inquiring about prices pretty often, though. I missed a call while at lunch, and the customer left a voicemail asking for a follow-up call for a price quote. I call back.)

Me: “Hello, this is [My Name] from [Company], returning your call. I understand you were looking for a price quote. By chance, did you write down the part number, or the collection the item was from?”

Customer: “No, but it was $300.”

Me: “Oh, so, you found it after you called, then?”

Customer: “No, I had already looked it up when I called.”

Me: *long pause* “Is there anything else I can do for you?”

Customer: “Nope. Have a good day!”

(All right, then.)

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