Queue The Entitlement
Me: “Hello, thank you for calling—”
Caller: “—wait, are you a person? Are you answering?!”
Me: “Yes, ma’am. You’re through to [My Name] at [Company]. How may I—”
Caller: “—You answered too d*** quickly! I had a whole list of errands I planned to run while I waited! You’ve ruined my order of things!”
Me: “Uh, I… I’m sorry, ma’am. But you’re through to me now, so you can—”
She hangs up. I shrug, figure that’s my one weird call of the day, and take another call.
I spend five minutes with my next caller, and then the next caller after that turns out to be the same woman again.
Me: “Hello, thank you for calling—”
Caller: “—Oh my God! I’m through again?! Am I the only person calling you today?!”
Me: “We’re not receiving as many calls as we usually do today, ma’am, so we’re able to answer calls quicker than—”
Caller: *Click.*
She called in again and got through a third time, and this time was so livid she demanded to talk to our manager to talk about how we could compensate her for her “wasted time.”
