Quantity Does Not Equal Quality
Me: “Thank you for calling Tech Support. How can I help you?”
Customer: “Hi, could you send me one of your free connection CDs?”
Me: “Sure!”
(I pull up her account and see that she’s already ordered 50 copies.)
Me: “Uh, ma’am? It seems you’ve already requested several CDs. Is there a reason you need another?”
Customer: “Well, yes! I used up the other CDs already.”
Me: “Ma’am, you can re-use the CDs. Have you been throwing them away?”
Customer: “No. I put them into the little slot and they just slide in, and the computer keeps them. I thought it was like a bus ticket!”
(I recommended that she go to a local repair shop. They, in turn, removed almost 100 CDs from the inside of her case.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.