Putting The ‘Super’ Into Supervisor

| OK, USA | Working | March 4, 2014

(I work in a call center for a major satellite TV provider. I am handling a billing issue for a customer who gets pissed off and demands a supervisor. My supervisor really, REALLY hates taking calls so I make d*** sure to do anything I can to take care of the customers issue, but the customer refuses my assistance. Unfortunately I only get to hear one end of the call.)

Supervisor: “Hello. I have your account information pulled up. What charges are you disputing?”

Supervisor: “No, those charges were already reversed.”

Supervisor: “Well, my employee already offered you that, but you declined, and I’m not extending the same offer.”

Supervisor: “Sure, I can save you some money.” *clickety-tap* “Your account is now disconnected. Thank you.” *hangs up*

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