Putting The Sub Into Subservient
(I’m training at the back of a sandwich store with a coworker, when we notice that our other coworker on service needs help. Note: we have a promotion that makes any foot-long sandwich $6.00 between 11 pm and 11 am.)
Customer: “No! How much is that?! [Your coworker] just said ‘no’!”
Me: “Pardon me, miss, what seems to be the—”
Customer: “You have a sign outside that says every sub is six dollars.”
Me: “Yes, that’s true.”
Customer: “But she just said ‘no’!”
Coworker: “Miss, all foot-long subs -are- six dollars right now.”
(Suddenly, the customer lunges at my colleague. Her boyfriend immediately grabs her and pulls her to him.)
Customer’s Boyfriend: “Babe, calm down.”
Customer: “…Okay. Look: my boyfriend just asked if my sub was the same price. And you said no.”
Coworker: “Right! Yes. Because your sub is a six inch, and is cheaper.”
Customer: “But your sign says they’re ALL six dollars! And you said ‘no’!”
Customer’s Boyfriend: “Babe, you’ve got to calm down.”
Coworker: “Yeah, because your sub is only six inches long. It’s cheaper.”
Customer: *glares at us*
Me: “Regardless, your sub is only four dollars, miss.”
Customer: *turning on me, wildly* “No! I’m not paying for that! She said ‘no’!” *gestures to her boyfriend’s foot-long* “He’s paying for that, and that’s it! *turns to her boyfriend* “And don’t you ever grab me again!”
Customer’s Boyfriend: “Oh, yeah, I’m the one in trouble here.”
(The boyfriend and I finish the transaction for his foot-long while the girlfriend paces angrily outside.)
Me: “Here’s your change… and good luck.”
Customer’s Boyfriend: “Thanks. I’ll need it.”
Question of the Week
Have you ever met a customer who thought the world revolved around them?