Putting The Dire Into Directions
Customer: “Can you tell me how to get to your mall?”
Me: “Sure; just tell me where you’re coming from and I’ll give you directions.”
Customer: “I’m not telling you where I live.”
Me: “That makes it hard for me to tell you how to get here.”
Customer: “Oh. Washington, D.C.”
Me: “Hop a plane to Cincinnati; call me when you get here.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
