Putting That Expectation To Bed
I work in a furniture store, and I also take customer calls.
Caller: “Hi. You sold us a bed four years ago.”
Me: “Oh, that’s good.”
Caller: “We’re moving house.”
There’s a pause.
Me: “Okay?”
Caller: “Well?”
Me: “I’m sorry, I’m not sure what you’re asking me, sir.”
Caller: “We bought the bed from you, and we’re moving!”
Me: “I still don’t understand.”
Caller: “You need to move the bed to our new place!”
Me: “You want to order a bed for your new place?”
Caller: “No! Listen! You need to move the bed you already sold to us to our new place!”
Me: “The same bed we sold to you four years ago?”
Caller: “Finally, she gets it!”
Me: “That’s not a service we provide. Once we’ve delivered the bed, it’s your responsibility where it goes.”
Caller: “You said you offered free delivery!”
Me: “When you buy the bed the first time. We don’t have a responsibility to move it for you every time you move after that first delivery.”
Caller: “Well, that’s terrible customer service!”
Me: “With all due respect, you stopped being our customer after you bought the bed and the warranty ended.”
There’s another pause.
Caller: “What if I offered you fifty bucks?”
Me: “Goodbye, sir.” *Click*
