Putting Sales Front (Desk) And Center
(Our hotel is really old, and has never been renovated. Lots of newer, modern hotels have opened close by, and we’re losing money to them. A lot of times people check in, are upset at our lack of modernness, throw a fit, and leave. Like lots of hotels, we have a sales team, and we have a front desk team. I work on the front desk.)
Manager: “[My Name], I want you to watch this training video.”
(I do, and she finds me after.)
Manager: “What did you think?”
Me: *confused* “So, now we have to do the sales team job? And sell rooms when the phone rings?”
Manager: “Yes.”
Me: “Grrrreat.”
(The phone rings and I answer it. It is an older gentleman.)
Caller: “Hello, I want to stay at your hotel, but I want to know how old it is?”
Me: “Thirty years old.”
Caller: “Oh. Has it been renovated?”
Me: “No, never.”
(The caller then asks for another hotel nearby, and I give him the info. The manager has heard everything.)
Manager: “Why didn’t you try to sell him a room?”
Me: “I just told him the truth.”
Manager: “You’re supposed to sell!” *storms off*
(I quit soon after that. The front desk should not be expected to do the sales team jobs. They have enough to do, trust me.)
