Put Them In A Scam Jam
(I work at a book self-publishing company. Recently some letters have gone out notifying authors that they have money in their accounts that they can use. A man calls our post-sale department and gets one of my coworkers. I only hear half of the conversation, but she fills me in on the rest later.)
Caller: “Hi. I’m calling to change the deposit information for my account.”
Coworker: “Okay, sir, and what’s your name?”
Caller: “[Unisex Name].”
(A person by that name happens to be an author featured on our website.)
Coworker: *hesitating* “Um, sir, do you have the authorization to do this?”
Caller: “What are you talking about? I’m [Unisex Name]. I want to withdraw my credit. Quit hoarding my money.”
Coworker: “Sir, I’m afraid I can’t continue this call with you.”
Caller: “What? Why not?”
Coworker: “Well, because [Unisex Name] is a girl, and she’s giving me a really weird look right now. She works here.”
(The caller hung up immediately. We all got a kick out of a person trying to scam funds out of an account that belonged to an employee.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.