Put It Back Versus Knock It Back

, , , , , | Right | February 12, 2019

(I recently started working at a gas station. We were told to ID anyone who looks under 50 because the store recently had a problem with selling to minors. I’m working the register when a guy comes up with a single beer.)

Me: “Hey there! Can I get you anything else today?”

Customer: “No.”

Me: “Can I see your ID for the beer, please?”

Customer: “I don’t have it on me.”

Me: “I’m really sorry, but I can’t sell to you unless you have your ID.”

Customer: “That’s okay. I’ll go put it back.”

(I’m thinking, “Whew, that went better than I thought it would,” and I continue waiting on customers. A few minutes later the guy comes back up with an empty can and tries to hand me money.)

Customer: “I drank this, and here is my money for it.”

Me: “What the…”

(He took the beer into our bathroom and drank the entire thing. I call my boss up to the store to see how she would like to handle this. She takes his money and he leaves the store.)

Me: “I’m pretty sure he drank that in the bathroom.”

Boss: “And that is why when we deny a sale we put the beer behind the counter.”

(We both had a great laugh about it, and I no longer let a customer “put it back.”)

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