Put All Your Eggs In One Carton
(I’m at the supermarket to get some eggs. I pick a box and, like always, I check the eggs. I notice an egg with a crack. I don’t want to be “that customer” who just puts the egg back and takes another carton, so I decide to hand it in to an employee. Luckily, he is right next to me.)
Me: “Excuse me, but this egg is broken.”
Employee: “Oh, I’m sorry. Let me take that egg from you. You can pick an egg from one of the other cartons.”
(He walked away and I turned to the rack of eggs again. It then dawned on me that by picking an egg from another carton, I would have a complete set… but another carton would be incomplete! Instead, I picked another complete carton, checked the eggs, and left the incomplete carton — with the lid open — near the employee’s cart with stock. I don’t know what his train of thought was, but at least he was — trying to be — helpful!)
Question of the Week
Have you ever served a bad customer who got what they deserved?