Pushing Through The Call And The Blame

| Working | July 13, 2017

(I am the receptionist for two lawyers, both with their own legal aides who tend to field client phone calls. More often than not, though, the side that does family law prefers I give her a message that the client has called.)

Aide: “Hey, if Miss [Client] calls, tell her I’m out for the day and get a message. I don’t want to talk to her. She’s gone off the deep end again. Probably on drugs.”

Me: “Okay, I’ll get message for you.”

(An hour later, the client calls.)

Client: “I need to speak to [Aide] right now!”

Me: “I’m sorry, Miss [Client], but she’s currently not in! Is everything okay?”

Client: “We just got off the phone with the district attorney. [Lawyer] hasn’t pushed through our paperwork for our son, and now there are issues! Tell her that she needs to call me ASAP to get this cleared through.” *slams phone down*

Me: *buzzing aide* “Hey, [Client] called; she’s really upset. Apparently [Lawyer] didn’t push through with some paperwork they were needing to get their son’s guardianship. She needs you to call her soon.”

Aide: “She’s always saying that. It’s never important. I’ll call her later.”

(A few hours later, I’m going to take Aide some messages, and I overhear her talking to the client.)

Aide: “Hi, Miss [Client]. I was just told that you’d called about something. What’s going on?” *pause* “Wait, you called when? I just now got the message! I’m so sorry; I’ve been here the whole time, wondering when you were going to call. Well, the problem is she’s new, and she doesn’t ever give us the messages like she’s supposed to.”

(After that, any time her clients call, I instantly ring them through to her so she can’t accuse me of not getting her any messages.)

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