Pulled Up The Wrong Character Card
(I work at a convenience store that also has a movie rental system. Customers can rent with our store card, and it files their names, address, phone number, and driver’s license. We can look people up when they don’t have their cards, but it’s MUCH faster to simply scan the card.)
Customer: *walks up to the counter and puts down two movies to rent*
Me: “Hello! Do you have a [Store] card with you today?”
Customer: *really confused* “You need my card?”
Me: “Yes, it pulls up your account so I can rent out your movies.”
Customer: *still incredibly confused* “Why? Can’t you see who I am?”
Me: “…”
(This was not a celebrity or even a regular customer, just some guy. It took all I had not to ask if he could tell my account number, full name, address, phone number and driver’s license just by looking at me.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
