Pulled Something Out Of The Bag
(I’m checking out and bagging for a customer with a reputation for being a little difficult and picky about the way her items are bagged. Normally I get this feeling of dread because she always comes to my lane, even when everyone else’s are open. But today her husband comes up.)
Customer: “Oh! [Husband], let me introduce you to this cashier!”
Me: “Uhm… hello.”
Husband: “Hi?”
Customer: “Listen to this, [Husband]. This is my FAVORITE cashier here. I mean, she’s always just so POLITE and PATIENT with me, ‘yes ma’am,’ ‘thank you, ma’am’… I always go to her lane; she’s much better than those other cashiers!” *to me* “Thank you, honey!”
Me: “No problem… That’ll be [total].”
(The customer and her husband leave, and honestly, I don’t think I’ll ever see her the same again!)
Question of the Week
Have you ever served a bad customer who got what they deserved?