Public Password
I’m sitting in the waiting room of the service department. I heard an employee ask an older woman for some specific information. She didn’t know it.
Employee: “It might be in [particular email]. Can you check that?”
Customer: “I don’t know my email address.”
Employee: “Is it on your phone?”
Customer: “I only know how to access it from my home computer.”
She decided to call her daughter to ask for help. She put her cell phone on speaker at top volume while her daughter spelled out her email address one letter at a time, then spelled out her password.
Everyone in that crowded waiting room heard every word.
