Prove Them Wrong But They’re Still Gonna Call Corporate

, , , , , | Right | November 2, 2020

I am a supervisor over the cashiers at a discount store. I am helping get the Friday rush line down before going home for the day.

Directly in front of my register is another register with a new cashier ringing on it. I try not to watch over her shoulder too much but I always want to be able to help with any problem.

I overhear this conversation with a usually-difficult regular customer who has just come up.

Customer: “What’s this charge for $59.99?”

Cashier: “I’m not good at reading descriptions yet, but it says something like blue sleeveless. Do you recall buying anything blue and sleeveless?”

Customer: “NO! I would have remembered if I had actually purchased something for sixty dollars! Your cashier must have scanned something they wanted and I paid for it. How ridiculous. Can I talk to your manager? This must be dealt with and the cashier fired.”

My cashier looks back at me with a worried look, a plea for help. I smile and let the customer know I will be with her in just a moment. After I finish with my customer, I walk to the customer’s side of the counter, standing directly next to her as I review the receipt.

Me: “Well, ma’am, I can assure you that the cashier didn’t scan anything that was not yours, because—”

She cuts me off before I can even give my reasoning. I’m sure you can guess where this is going.

Customer: “NOOOO! I am not going to have you take up for a thief. I’d like their associate number so I can contact corporate.”

Me: “Yes, ma’am. Well, as I was saying, the associate number is [number] as stated on the bottom of the receipt, which is actually my number. This is an old receipt that I handed to you when I rang you up. Do you remember that blue sleeveless sequin dress you purchased for your gathering you had this last weekend? That’s what you purchased for $59.99.”

The customer is dead silent. She stares at me, then at my cashier, and then back to me, and then she whips out her phone. She proceeds to apologize and then she gets out her phone and pulls up a picture of her in the dress at the function this past weekend and shows me. She can’t believe she forgot about it.

Me: “Gorgeous, ma’am.”

She still called corporate saying I scammed her out of sixty dollars.

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