Projecting Her Problems Into The Movie Theater

, , , | Right | November 19, 2018

(A projector has broken down. Everyone is being very cool about it, as we are offering free passes to anyone who is inconvenienced by the matter, but the uncommonly understanding nature of the people worries me since I know it’ll come back to bite me later on. At about 9:00 pm, we have to cancel a screening of a family film at 10:45 pm, as a result, to make room for another film that’s just opened and proving to be an unexpectedly huge hit, but as it’s a school night we don’t worry, since no tickets are sold. As soon as 10:45 hits, a sudden massive group enters, with a very frazzled-looking woman and about a dozen children who range between five and ten years old.)

Customer: “I need tickets for [Family Film].”

Me: “I’m terribly sorry, but there was an issue with the projector, and it requires a replacement part, so we actually had to cancel that show time. If you’d like, our managers are offering passes for people whose shows had to be canceled, so you could come to another show time for free.”

Customer: *instantly bursting into a fit* “Are you f****** kidding me? I just drove two hours to get here! I have all my friends’ kids, you p***k! I can’t believe this! This happens every time I come! Every f****** week! You are just doing this to f*** with me!”

(Please note, it’s been well over a year since something like this has happened. Definitely not “every bleeping week.”)

Me: “I’m really sorry. If you’d like, you could go to the manager’s desk to get free passes.”

Customer: “You’re such an incompetent f****** jerk! What? Are you too stupid to do your job?! How f****** hard can it be to fix a projector?”

(The part of the massive, near car-sized, cinema-quality projector that has broken down costs well over $5,000 to replace and requires either a specialist or at very least someone who is overly familiar with the projectors to fix. It’s not just replacing a bulb or something relatively simple like that.)

Me: “Again, I’m sorry. Please go to the manager’s desk, as I unfortunately really can’t do much.”

Customer: “I want your f****** name! I hope you like the streets, boy! Because that’s where you’ll be sleeping! I’ll have your f****** job! Here you are, embarrassing me not only in front of my kids, but everyone’s kids! F****** worthless piece of s***!”

Me: “Please go to the manager’s desk.”

(She did not. She stood there berating me for nearly five minutes and repeatedly bringing up our website on her phone to show that we had a scheduled show time as some form of “proof,” even though I’d repeatedly told her we’d had to cancel the show time. She then went to get a manager and tried for nearly twenty minutes to get me fired, and eventually made her way out with not only the passes, but popcorn and drink vouchers that our managers gave her just to shut her up. Everyone for the rest of the night pointed out the irony of her saying we “embarrassed” her when she allegedly drove a group of schoolchildren two hours, ensuring they wouldn’t be home till at least 2:30 am on a SCHOOL NIGHT, and began to swear and threaten to have an employee fired over something he had absolutely no control over.)

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