Problem Exists Between Chair And Monitor

| Cincinnati, OH, USA | Working | April 16, 2013

(I’m trying to help an older manager figure out a new computer system on the phone. He knows nothing about computers.)

Manager: “I can’t get the report to come up.”

Me: “Okay, you want to take the mouse and go to the little icon that looks like a truck. Then, click the right button on the mouse.”

Manager: “It isn’t working.”

Me: *repeats instructions*

Manager: “It still isn’t opening.”

Me: “It has to open. Okay, you’re on the first page right?”

Manager: “Yes.”

Me: “So, you have the little cursor over that icon, right?”

Manager: “No, I have the MOUSE on the SCREEN over the icon. You SAID put the MOUSE over the icon!”

Me: “Can’t argue with that; that’s exactly what I said. But I think we may have found the problem…”

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