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Probably Should’ve Seen That Coming

, , , , , | Healthy Working | May 18, 2022

I work in an optometrist’s office.

Customer: “Hi. You do glasses repairs, right? The wire snapped. Can you repair it now?”

She takes off her glasses and hands them to me. She has half-frames that use something like a fishing wire to hold the lens inside the frame, and one side has snapped. Hot glue is holding the lens to the frame, but it’s clearly just a temporary fix.

Me: “Oh, yeah, this just needs a new wire fed through. It’s a fifteen-minute job.”

Customer: “Great.”

She then sits at one of the seats, apparently content in waiting

Me: “Uh. Ma’am, you can leave and come back? If you like, you can give me your phone number and I’ll call you when I’m done.”

Customer: “You have my glasses.”

Me: “Yep, I’m just fixing them now. But you don’t need to wait.”

Customer: “I can’t even see the doorway.”

Me: “Oh!”

It actually took twenty-five minutes. The customer waited patiently, paid properly, and then left through the door without any problems.

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