It’s The Prints-able Of The Thing

, , , , | Learning | June 27, 2017

(For some reason, the members of my thesis committee want hard copies of my entire thesis, even though I e-mailed them a digital file of it in order to avoid wasting paper. My thesis is over 70 pages, and with three members on my committee plus the program coordinator plus a representative from the Graduate Studies Office, that’s a lot of printing, which I’m expected to pay for out of my own pocket. Nonetheless, I go to the library to start printing. The printer seems to work fine, until it stops printing near the end of a copy. I go to the technician on duty.)

Me: “Excuse me, but the last 12 pages of this document didn’t print.”

Technician: *checks paper levels, ink levels, looks at the printing queue* “There’s nothing wrong with the printer.”

Me: “…”

Technician: “…”

(It takes me a bit to process how illogical it is to say there’s nothing wrong with the printer when clearly, there is something wrong with the printer.)

Me: “Well, I’m missing 12 pages of this document. Did they maybe get thrown awa—”

Technician: *interrupting* “There’s nothing wrong with the printer.”

(Our library has a policy that if you send something to the printer and it doesn’t print the first time, you can re-send it and the technician will print it out for you at no charge.)

Me: “…okay. If I try sending them to the printer again, will they print for free?”

Technician: “There’s nothing wrong with the printer!”

(At this point I’m mentally banging my head against a wall.)

Me: “Well, I sent the pages to the printer and they didn’t print. Can I try printing them again for free?”

Technician: *gives me a dirty look*

Me: “I think that’s the policy if they don’t print, right?”

Technician: *continues to glare at me*

(I have no clue what her problem is but I go and re-send the pages.)

Me: “I just sent them. It should be a 12-page Word document titled [Thesis].”

Technician: *gives me an impatient look*

Me: “Could you send them to be free-printed, please?”

Technician: *exasperated groan, hits the button for free print*

(The pages print fine, but I immediately go somewhere else to print the other copies. How hard is it to understand that just because you don’t know what the problem is, it doesn’t mean there isn’t a problem?)

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