Printing Data

, , , , | Right | January 17, 2019

(I pick up the phone.)

Me: “Thank you for calling [Store]. This is [My Name] speaking.”

Customer: “Is [Coworker] in yet?”

Me: “No, he’ll be in at 9:30.”

Customer: “So, he’s not there until 9:30; is what you’re telling me?!”

Me: *pause* “Yes.”

Customer: “Well, this is ridiculous, because he said he’d call me when he got back from doing in-homes yesterday, but he must have just gone home when he was done with work, because he never called me! And I’m so mad because he was supposed to install my printer and it still doesn’t work; he did it wrong! It worked at the store, but then I brought it home and it’s not working, and he needs to come here to my house to do it! I don’t care! He needs to come here and fix it!”

Me: “Okay, I’ll get him to call you when he comes in for his shift.”

(She continues to yell at me about how he didn’t make her printer work, and I just continue to agree with her until we finally hang up. My coworker comes in at 9:30 and I give him the customer’s number.)

Coworker: “Oh, my God, I told her I’d call her in the morning. I didn’t say I would call her last night. I don’t understand what she’s doing wrong, because it’s not a wireless printer, so there’s no reason for it not to work. I installed it, and all she has to do is plug it back into her laptop.”

(He reluctantly takes his in-home service stuff and goes to her house to make her happy. The best part is when he gets back.)

Coworker: “Yeah, she was plugging her printer into her router.”

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