Pride Goeth Before A Sale
(Whenever the store was getting ready to discontinue something they would reduce the price to a penny before throwing it away. I was ringing up a customer’s order and he had several little bags of screws that were being discontinued.)
Me: “All right, that’ll be $10.95.”
Customer: “Why is it so much cheaper than yesterday?”
Me: “Oh, those screws are being discontinued so they brought the price down.”
Customer: “What? Do you think I can’t afford them?”
Me: “Uh, no, sir?”
Customer: “I don’t need your help! I want to buy them at the regular price!”
Me: “Uh, they brought the price down automatically in the system, sir. I can’t raise the price myself.”
Customer: “I want to speak to a manager!”
(I called the manager, and he spent ten minutes trying to reason with the man before he gave up and raised the price for him. Turns out the screws were only 36 cents a bag at the regular price.)
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
