Pride Goeth Before A Deal
(I work at a call center in Canada dealing with American cell customers. This is a call from a customer in Seattle.)
Me: “Hello, thanks for calling [Company]. How may I help you?”
Caller: “Does your company outsource to India?”
Me: “I don’t know for sure, but I know it does hire companies out of the USA.”
Caller: “I’d like to cancel my service, then.”
Me: “I can do that for you. May I ask why you’d like to cancel?”
Caller: “I don’t support companies that don’t support America. If they’re hiring out of America, then I don’t want to support them.”
Me: “All right, I’ll process that cancellation for you.”
Caller: “Am I calling to India?!”
Me: “No. I’m actually in Canada.”
Caller: “Oh, I love Canada! I do all my shopping there. Everything is so much cheaper!”
This story is part of the Customers-Who-Can’t-Hear-Themselves roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
